FAQ
Answers to common questions about PackVision.
Is my video uploaded to the cloud?
By default, no. Video is recorded and stored on the station's local disk. The cloud stores order information only — barcodes, timestamps, station, and proof snapshots. When you watch a recording, it streams securely on demand from your station.
Video clips are uploaded to cloud storage only when you select Save to cloud on a recording in the web dashboard, with a retention of Permanent, 30, 60, or 90 days. The clip is then saved online, so you and your team can review and share the evidence even when the station computer is offline.
Exporting a clip in the desktop app (Export Recording) only writes a file to that computer; it does not upload anything.
How do disputes and evidence verification work?
When a customer reports an issue (such as a missing or damaged item), operators can file and track a dispute directly inside the recording modal. Every recording includes a tamper-proof evidence verification code. This code guarantees that the footage is authentic and unaltered, giving you clear, undeniable proof when handling customer complaints, courier investigations, or marketplace dispute reviews.
Do I need a subscription to use PackVision?
Many actions require an active subscription, including approving new devices,
inviting members, starting new recordings, and server streaming. Every plan requires at least 1 agent slot (max_agents >= 1). During the 3-day
grace period these keep working under your previous limits. After grace, new
recording, live streaming, cloud saving, and server streaming are paused, but recordings already stored
locally can still be viewed on the station. Authentication always works, so an
expired plan degrades features but does not sign you out.
How much server streaming data and cloud storage can I use?
Remote streaming counts against your plan's max data transfer (1 GB included free). Watching video directly inside your warehouse network is completely free and does not count. Cloud-saved recordings count against your plan's max data storage (5 GB included free). See Subscriptions.
Why did my recording stop playing?
The local segments may have been removed by cleanup. Check the station's storage and retention settings. The dashboard may still show the metadata even when the video is gone. If a clip was saved to cloud storage, it remains available regardless of local disk cleanup.
How do I get a trimmed clip for a dispute?
Use Export Recording in the desktop app. It slices the exact session start and end into an MP4 file in your export folder. The web dashboard can play and download full recordings and save them to the cloud. See Playback & download.
Can I connect multiple cameras to one computer?
Each station has one camera today; a future release will let a single station host multiple cameras. A single computer running the desktop agent can host multiple stations — for example, two packing tables with two cameras — so you can connect and record multiple cameras simultaneously from one machine. The stream grid in the desktop app can display all camera feeds at once, or be popped out into a standalone stream grid window.
Can I belong to more than one organization?
Yes. Use the organization switcher. All actions apply to the active organization, so confirm it before approving devices or inviting members.
How do I change my plan?
Open Subscriptions → Subscribe to choose new limits. If a subscription is already active, you can change it once it expires, during the grace period.
What happens when a member leaves?
An admin or owner can remove them. The last owner of an organization cannot be removed. See Team.
Where can I get help?
Review Errors & troubleshooting, then contact support with the time, organization, and station name.