Glossary
Terms and definitions used across PackVision.
Platform concepts
Organization : The top-level container for devices, members, recordings, and billing. You can belong to several and switch between them.
Active organization : The organization your current session is acting on. Required before any organization-scoped action.
Member : A person in an organization, with a role of Owner, Admin, or Member.
Agent : An entity in an organization, paired to a computer through the desktop app. One agent can host multiple stations. Shown under Agents.
Station : A recording unit inside an agent. It has one camera today; multiple cameras per station is planned. A station has its own name, tags, status, recordings, and storage.
Device code
: A short 8-character code (AB-CD-EF-GH) shown on the computer screen to approve and connect the device.
Notification : An in-app or browser-push alert about an order, recording, station, or system event. Shown under Notifications, opened with the sidebar bell.
Video, detection & evidence
Barcode session : A single detection event. It starts when a barcode appears and ends when it leaves the frame.
Recording : The video associated with a barcode session, stored safely as video segments on the station computer.
Segment : A 5-minute video file written by the station.
Proof image : A still frame captured at detection time and shown with the order details.
Evidence verification code : A unique tamper-proof digital code attached to every recording that proves the footage is authentic, original, and unedited since the packing moment.
Clip Audio : Camera sound included with recordings and exported clips, toggled in the desktop app settings.
Inspection Resolution : The frame resolution the desktop app decodes to read barcodes and package labels. Higher values read codes from farther away.
Main stream / Sub stream : The full-resolution and lower-resolution video feeds provided by an IP camera.
Recording Engine : The background engine of the desktop app that records video and detects barcodes. Its state is shown in the desktop sidebar.
ONVIF : A standard for discovering and connecting IP cameras automatically.
RTSP : The standard video streaming address used to pull live feeds from cameras.
Playback & disputes
Remote streaming : Watching video recordings over the internet from outside your warehouse. Counts toward your monthly data transfer allowance.
Direct playback : Watching video directly within your warehouse network. Fast, smooth, and uses zero data transfer allowance.
Save to cloud : Saving an important recording directly from the web dashboard to cloud storage with selectable retention (Permanent, 30, 60, or 90 days).
Export Recording : A trimmed video clip spanning an order's exact packing duration, written to the desktop app's export folder on that computer. Save to cloud separately if the evidence must stay online.
Dispute management : Direct filing and tracking of customer package claims (Open, Won, Lost) categorized by claim reason (Missing Item, Damaged Item, Wrong Item, Empty Box, Other).
Disputes page : The single list of every claim in the active organization, with its reason, status, station, and evidence availability.
Retention / cleanup : Automatic disk rules that delete the oldest local video files when station storage limits are reached.
Billing
Subscription : The plan that sets max agents (minimum 1), max members, max data transfer, and max data storage.
Grace period : A short window after expiry in which the organization can still operate normally.
Data transfer
: The amount of remote video streaming used, measured in GB against
max_data_transfer.
Data storage
: The amount of cloud storage used by saved evidence clips, measured in GB against max_data_storage.
Order : The business record attached to a barcode session, with a status such as Pending or Completed.
Invoice : The tax document issued for a paid subscription order.