Help
Troubleshoot common problems and look up unfamiliar terms.
FAQ
Short answers to the questions we hear most often.
Errors & troubleshooting
What each error message means and how to resolve it.
Glossary
The words PackVision uses on screen and in this documentation.
Before contacting support
- Confirm the desktop app is open and the station shows a recording state.
- Check that the camera still appears in the live view.
- Note the organization, the order or recording identifier, and the time of the problem.
- Try the same action from another browser to rule out a local issue.
Contact us
- Email: support@packvision.vn
Include screenshots where possible — they help us reproduce the problem faster.